Warranty & Care
step 7 of your journey
We Stand Behind Every Locker We Build
We've been building lockers for over 30 years, and we stand behind every one. That's why every PlayerStall locker comes with a full 5 year warranty. And because of our modular design, if something does go wrong, you can replace just that one part quickly and at low cost.
our guarantee
5 Year Warranty
What's Covered
- Structural integrity of all locker components
- Delamination or separation of surface materials
- Defects in hardware (hinges, hooks, brackets)
- Manufacturing defects in finish and assembly
- Warping under normal indoor conditions
- Color fading under normal indoor lighting
What's Not Covered
- Damage from misuse, abuse, or negligence
- Modifications made after delivery
- Normal wear and tear (surface scratches, minor dents)
- Damage from water, flooding, or excessive humidity
- Damage from improper installation not following our guide
- Cosmetic variations natural to wood products
modular design advantage
Replace Parts, Not Whole Lockers
Most locker systems are one solid piece, so if something breaks, you're stuck replacing the whole unit. Not ours. If a panel gets damaged, a shelf cracks, or a hook bends, we just ship you that one part. It saves you thousands of dollars and your team barely notices.
need a replacement?
How to File a Warranty Claim
Document the Issue
Take clear photos of the damage or defect. Note when you first noticed it and any relevant details about the conditions.
Contact Us
Call 1 888 584 1444 or email sales@playerstall.com with your photos, order number, and a description of the issue.
We Resolve It
We look into it, and if it's covered, we ship replacement parts or work out a solution. Most claims are wrapped up within 5 to 10 business days.
keep them looking great
Care & Maintenance Guide
Daily Care
- Wipe down surfaces with a damp cloth as needed
- Clean up spills immediately to prevent staining
- Keep locker doors and drawers closed when not in use
- Avoid placing wet gear directly on wood surfaces. Use hooks or hangers instead
Weekly Maintenance
- Wipe all surfaces with a mild soap and water solution
- Check hooks and hardware for looseness and tighten as needed
- Inspect for scratches or damage and address early
- Clean ventilation openings to maintain airflow
Seasonal Maintenance
- Deep clean all lockers between seasons
- Inspect all hardware and tighten any loose connections
- Check wall cleat connections remain secure
- Update name plates and branding as rosters change
- Order replacement parts for any wear items before next season
Environment Tips
- Maintain indoor temperature between 60–80°F (15–27°C)
- Keep relative humidity between 30–60% to prevent warping
- Make sure there's good ventilation in the locker room
- Avoid direct contact with harsh chemicals or solvents
- Use felt pads on anything that slides across locker surfaces
Cleaning Do's & Don'ts
Do
- Use mild soap and warm water
- Wipe in the direction of the wood grain
- Dry surfaces after cleaning
- Use a soft microfiber cloth
- Test any new cleaner in a hidden area first
Don't
- Use abrasive cleaners, steel wool, or scouring pads
- Apply bleach or ammonia based products
- Use power washers or excessive water
- Leave standing water on surfaces
- Use furniture polish with silicone (causes buildup)
Questions About Your Warranty?
Give us a call about warranty questions, replacement parts, or maintenance. We're always happy to help.